Getting started

Can't get in?

What each message on the invite, sign-in and waitlist screens means, and what to do about it.

Find the message you're seeing below. Most headings are the wording Goose shows on screen.

Messages on an invite link

This invitation has expired

Invite links last seven days. Ask the person who invited you to resend it. When an admin resends it, the same link works for another seven days and Goose sends the email again.

This invitation was revoked

An admin canceled the invitation. Ask your admin for a new one.

This invite link isn't valid.

Goose can't find an invitation for that link. Check that you copied the whole link from the email, or ask your admin for a new one.

This invitation has already been used

Someone has already joined with this invitation. If that was you, go to the sign-in page and sign in with the same Google or GitHub account you joined with. If you still need access, ask your admin for a new invite.

You're already in your workspace

You opened an invitation you've already accepted, while signed in. Press Go to Goose.

We couldn't load this invitation.

Goose couldn't check the link just now. Press Try again.

Join your workspace with your work email

This is a link for everyone at your company's email domain, not a personal invitation. Press Go to sign-in and sign in with your work email. That sends your admin a request to let you in, and an admin has to approve it before you can use Goose. See You're almost in below. If you already have a Goose account, ask your admin to send you a personal invitation instead.

Signed in with the wrong account

The invite card shows Signed in as and the account you're using. If that's not the account the invitation was meant for, press Not you? Use a different account and sign in with the right one before you press Join.

Messages after you press Join

This invitation has expired. Ask for a fresh one. The link ran out while the page was open. Ask your admin to resend it.
This invitation is no longer valid. It was used or revoked in the meantime. Ask your admin for a new one.
Your membership is suspended — contact an admin. An admin has suspended your access to this workspace. Only an admin can reactivate you.
That workspace is unavailable. Contact the person who invited you.

Create an Organization

You signed in, but your account doesn't belong to any workspace yet, so Goose shows a page that says Create an Organization, with an Organization name box. This happens when you sign in before accepting an invitation, with a different account from the one you were invited with, or after an admin removed or suspended you.

Creating an organization here makes a brand-new, empty workspace. If your team already uses Goose, don't create one. Instead:

If you have an invitation, open the link from the email again and press Join.
If you were invited at a different address, press Sign out and sign in with that one.
Otherwise, ask your admin to invite you.

If you open the sign-in page in this state, it says You're signed in, but not to a workspace. The same advice applies.

You're almost in

This screen has a line ending in awaiting admin approval. You signed in with an email at a domain your workspace accepts, and your request is waiting for an admin. Ask a workspace admin to approve it: they'll find you in Settings › Members with the status Pending. Once they press Approve, open Goose again.

The sign-in with Google or GitHub didn't finish. Try again. If it keeps happening, contact whoever invited you.

Start again from the sign-in button.